Refund Policy

Refund Policy

Cancellation and Refund Policy

Effective Date: July 29, 2026

Welcome to Kolhapur Cabs. We value our customers and strive to provide reliable and transparent cab booking services. This Cancellation and Refund Policy explains the terms governing booking cancellations, refunds, and related charges for services booked through www.kolhapurcabs.in.

By booking a cab with Kolhapur Cabs, you agree to the terms outlined in this policy.

1. Company Information

Business Name: Kolhapur Cabs 

Office Address: 
2831, C-Ward, Siddharth Nagar,
Kolhapur, Maharashtra – 416002, India 

Phone: +91 96576 45898 

Email: info@kolhapurcabs.in 

Website: www.kolhapurcabs.in

2. Booking Confirmation

A booking is considered confirmed only after:

  • Complete or partial payment (where applicable) has been successfully received.
  • A booking confirmation has been sent via SMS, WhatsApp, email, or phone call.

Kolhapur Cabs reserves the right to decline or cancel any booking due to vehicle unavailability, incorrect booking information, operational issues, or unforeseen circumstances.

3. Customer Cancellation Policy

A. Cancellation Before Driver Assignment

If the booking is cancelled before a driver has been assigned, the customer may be eligible for a full refund after deduction of applicable payment gateway or transaction charges, if any.

B. Cancellation After Driver Assignment

If the booking is cancelled after the driver has been assigned but before the scheduled pickup time, cancellation charges may apply depending on:

  • Time remaining before pickup
  • Distance already traveled by the driver
  • Operational expenses incurred

C. Cancellation After Driver Reaches Pickup Location

If the customer cancels after the driver has reached the pickup location, or if the customer fails to arrive within a reasonable waiting period (generally 15–30 minutes), the booking may be treated as a No-Show, and cancellation charges up to the full booking amount may apply.

4. No-Show Policy

A booking will be treated as a No-Show if:

  • The customer is unavailable at the pickup location.
  • The customer cannot be contacted using the provided phone number.
  • The customer refuses the ride without a valid reason.
  • The customer fails to arrive within the driver’s waiting time.

In such cases, no refund may be provided.

5. Cancellation by Kolhapur Cabs

Kolhapur Cabs may cancel a booking due to:

  • Vehicle breakdown.
  • Driver emergency or unavailability.
  • Natural disasters or severe weather.
  • Government restrictions.
  • Road closures or unsafe travel conditions.
  • Technical or operational issues.

Where payment has already been received and no alternate vehicle can be arranged, an eligible refund will be processed.

6. Refund Policy

Eligible refunds will be processed under the following conditions:

  • Duplicate payment.
  • Booking cancelled by Kolhapur Cabs.
  • Booking could not be fulfilled due to operational reasons.
  • Payment deducted but booking not confirmed.
  • Other cases approved after review by our customer support team.

Refund approval remains at the sole discretion of Kolhapur Cabs after verification.

7. Refund Processing Time

  • Approved refunds are generally processed within 7 to 10 business days.
  • Refunds are credited to the original payment method used during booking.
  • Actual credit timelines depend on the customer’s bank, card issuer, or payment gateway.

Kolhapur Cabs is not responsible for delays caused by banking institutions or payment processors.

8. Non-Refundable Situations

Refunds may not be provided in the following circumstances:

  • No-Show by the customer.
  • Incorrect pickup or destination details provided by the customer.
  • Cancellation after commencement of the trip.
  • Delay caused by traffic, road conditions, weather, strikes, or force majeure events.
  • Violation of booking terms or misconduct by the passenger.

Additional services already utilized.

9. Booking Modifications

Customers requesting changes to:

  • Pickup location
  • Pickup time
  • Destination
  • Vehicle category
  • Travel date

should contact Kolhapur Cabs as early as possible.

Additional charges may apply depending on availability and operational requirements.

10. Payment Disputes

If you believe you have been incorrectly charged, please contact us within 7 days of the transaction by providing:

  • Booking ID
  • Date of travel
  • Payment reference
  • Transaction details
  • Reason for the dispute

Our support team will investigate and respond as quickly as reasonably possible.

11. Force Majeure

Kolhapur Cabs shall not be liable for delays, cancellations, or inability to provide services due to events beyond reasonable control, including but not limited to:

  • Floods
  • Heavy rainfall
  • Earthquakes
  • Pandemic situations
  • Government restrictions
  • Civil unrest
  • Road blockages
  • Natural disasters
  • Technical failures

Refunds in such situations will be considered on a case-by-case basis.

12. Customer Responsibilities

Customers are responsible for:

  • Providing accurate booking information.
  • Being available at the pickup location on time.
  • Keeping their contact details updated.
  • Informing Kolhapur Cabs promptly if travel plans change.

Failure to comply may affect refund eligibility.

13. Changes to This Policy

Kolhapur Cabs reserves the right to update, revise, or modify this Cancellation and Refund Policy at any time without prior notice.

The latest version will always be available on www.kolhapurcabs.in.

14. Contact Us

For any questions regarding cancellations, refunds, or booking assistance, please contact:

Kolhapur Cabs

Office Address:
2831, C-Ward, Siddharth Nagar,
Kolhapur, Maharashtra – 416002, India

Mobile: +91 96576 45898

Email: info@kolhapurcabs.in

Website: www.kolhapurcabs.in

15. Acceptance of This Policy

By booking or using any services provided by Kolhapur Cabs, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.